7up7's Privacy Policy

01 Introduction

7up7 ("we", "us", "platform") is committed to providing a safe and reliable online gaming experience for players in Bangladesh. When you use our website, you share certain information with us. This Privacy Policy ("Policy") will tell you — what types of information we collect, how we use it, who we share it with, how we keep it secure, and what rights you have.

If you have any questions after reading this policy, please contact our support team. Continuing to use 7up7's services means you are considered to have agreed to the terms of this policy.

02 What Information We Collect

The following types of information may be collected from you while using the 7up7 platform:

2.1 Information You Provide Directly

• Full name, date of birth, and gender
• Email address and mobile number
• bKash, Nagad, Rocket, or Upay account numbers (used only for processing transactions)
• National ID card or equivalent document details for identity verification
• Residential address

2.2 Automatically Collected Information

• IP address and device type (mobile, desktop, tablet)
• Browser type and version
• Cookies and session data
• Information about which pages you visited and how much time you spent on them
• Data related to login date, time, and location

2.3 Transaction-Related Information

• Deposit and withdrawal amounts and dates
• Payment method used (bKash, Nagad, Rocket, Upay, bank transfer)
• Balance history and gaming activity records

03 Purpose of Using Your Information

We use the information we collect about you for the following purposes:

• Account management: To complete your registration, verification, and login process.
• Financial transactions: For processing deposits, withdrawals, and bonuses — typically settled within 15 minutes to 2 hours.
• Customer service: To resolve your inquiries and complaints via live chat or email.
• Security and fraud prevention: To detect unauthorized access and suspicious activity.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To analyze user experience and improve the quality of the platform.
• Responsible gaming: To monitor unusual gaming behavior and provide necessary support.

04 Cookie Policy

7up7 uses cookies and similar tracking technologies on its platform. Cookies are small data files stored on your device that help us improve the quality of our services.

• Essential cookies: Required for login sessions and security; disabling them will prevent the site from functioning properly.
• Functional cookies: Used to remember your preferences and language settings.
• Analytics cookies: Help improve services by analyzing page visits and usage patterns.

You can manage cookies by changing your browser settings. However, disabling certain cookies may limit some features of the platform.

05 Sharing and Disclosure of Information

7up7 does not sell your personal information to any third party. However, information may be shared in the following specific circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions — solely for the purpose of processing the transaction.
• Technology service providers: With trusted technology partners for cloud hosting, cybersecurity, and analytics services — who are required to follow our privacy standards.
• Legal obligations: In response to a court order or a lawful request from a competent authority.
• Fraud prevention: Where necessary within the online gaming industry to prevent fraud and money laundering.

Outside of the reasons listed above, none of your personal information will be shared with third parties without your explicit written consent.

06 Data Protection and Security

We apply industry-standard technical and administrative measures to protect your information:

• SSL/TLS encryption: All data transmission between your browser and our servers is encrypted.
• Encrypted data storage: Stored information is protected with strong encryption algorithms.
• Access controls: Only authorized personnel can access your information, and every access is logged.
• Regular security reviews: Regular security audits are conducted to identify system vulnerabilities.
• Two-factor authentication: Two-factor authentication is available to enhance the security of your account.

07 Data Retention Period

We retain your information only for as long as necessary. Specifically:

• Information for active accounts is retained for as long as the account remains active.
• Even after an account is closed, certain information may be retained for a defined period to meet legal obligations.
• Financial transaction records are retained for a specific period in accordance with applicable financial regulations.
• Security logs and gaming history are retained for their effective period.

After the above purposes have been fulfilled or legal obligations have ended, we will securely delete or anonymize your information.

08 Your Rights

As a user of the 7up7 platform, you have the following rights:

• Right of access: The right to know what information we hold about you and to receive a copy of it.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your personal information in certain circumstances (subject to legal obligations).
• Right to object to processing: The right to object to the processing of your information for marketing purposes.
• Right to data portability: The right to receive your information in a structured, commonly used format.
• Right to withdraw consent: The right to withdraw consent at any time for information processed on the basis of consent.

To exercise these rights, contact our support team. We will respond to your request within a reasonable time.

09 Protection of Minors' Information

7up7's services are intended only for individuals aged 21 and above. We do not intentionally collect any personal information from minors.

If we become aware that a minor has created an account, we will immediately delete that account and associated information and cancel any transactions. If a parent or guardian suspects their child is using our platform, please contact us.

10 Changes to This Policy

7up7 reserves the right to update this privacy policy as needed. For significant changes, we will notify you via your registered email address or through the platform.

Continuing to use the platform after changes have been made will be considered your acceptance of the updated policy. The latest version of this policy will always be available on this page.

11 International Data Transfers

7up7 primarily serves users in Bangladesh. However, our server infrastructure may be located in various geographical locations. For international data transfers, we ensure:

• Transferred data is kept under equivalent protective measures.
• Third-party service providers are contractually bound to comply with our privacy standards.
• All transferred data remains encrypted in transit.